Booking Terms & Conditions

Prices & Payment: All prices for tours are per tour and not per person. All payments are payable in Australian dollars and include Goods & Services Tax of 10% (GST). Bookings are secured by credit card, direct transfer or PayPal payment. A deposit of $100 or 25% of the total tour price will be required to confirm the booking for your selected dates .The remaining balance will be payable 7 days prior to the tour by credit card, direct transfer or PayPal. A $50 admin fee is non-refundable for all tours cancelled after the deposit payment is made. Any tours cancelled within 7 days of the tour will forfeit the deposit payment. 

Cancellations: A $50 admin fee is non-refundable for all tours cancelled after the deposit payment is made. Any tours cancelled within 7 days of the tour will forfeit the deposit payment and any tours cancelled less than 48 hours before departure will forfeit 25% of the total tour cost.

Inclusions: All tours include hotel pick up or convenient location of your choice and all listed inclusions as per you tailor made tour itinerary.

General Terms & Conditions: We commit to do our best to deliver tours with inclusions as per listed. However on the rare occasions when weather conditions, road closures, national park regulations or other events beyond our control may result in itineraries/inclusions being altered. In this instance suitable and comparable activities will be provided and there will be no refund provided. If activities provided by third party supplies are cancelled for any reason and Cloud9 Tours has collected payment from passengers for these activities a full refund will be paid on these costs. Cloud9 tours can not change the weather and will not be held responsible for bad weather affecting the tour experience.

Insurance/Liability: Cloud9 Tours holds a fully paid Public Liability insurance policy. We strongly recommend that all passengers have travel insurance for any unforeseen circumstances. Cloud9 Tours accepts no responsibility for loss or damage of property, personal illness or injury sustained whilst on tour and passengers accept all risks associated with tour activities. Whilst on tour, it’s the passenger’s responsibility to follow the directions given by the driver/guide.